We ship all over the world! All orders will be shipped out via UPS to ensure fast and reliable delivery.

Absolutely. Once your order has been shipped you will receive a UPS tracking number by e-mail. Please note that it may take a couple of hours for your tracking number to become active.

Good idea to check your tracking number to avoid any delivery issues.

Yes, we do if your purchase is over 300 euros

IT IS THE CUSTOMER’S RESPONSIBILITY TO CHECK THE QUANTITY AND CONDITIONS OF THE GOODS UPON DELIVERY. IN CASE GOODS ARE DAMAGED OR DO NOT MATCH THE ORDERED QUANTITY, CUSTOMER SHALL IMMEDIATELY NOTIFY THE CARRIER AND SIGN THE DELIVERY NOTE SUBJECT TO CHECKS; CUSTOMER SHALL ALSO NOTIFY AT info@maaddyes.com WITHIN 3 DAYS OF THE DELIVERY DATE.

IN THIS CASE, AGAINST VERIFICATION, MÃÄD WILL REPLACE THE MISSING OR DAMAGED GOODS AS PER THE CUSTOMER’S ORDER

 

BY REGISTERING AN ORDER, CUSTOMER ENGAGES IN A COMMERCIAL RELATIONSHIP WITH  MÃÄD- Francesca Galli AND COMMITS TO ACCEPT THE PARCEL DELIVERY RELATED TO THE ORDER MADE. WHERE A PARCEL IS NOT DELIVERED TO THE CUSTOMER’S ADDRESS FOR REASONS RELATED TO THE CUSTOMER’S NON-COOPERATION (INCOMPLETE/INCORRECT PHONE NUMBER, RECIPIENT NOT AVAILABLE) OR WHERE THE CUSTOMER REFUSES THE DELIVERY, PARCEL WILL BE RESENT TO maaddyes.com (THE SENDER) IN Spain AT CUSTOMER’S EXPENSE. COSTS CHARGED TO THE CUSTOMER INCLUDE SHIPPING FEES AND ANY CUSTOMS FEE; THESE COSTS WILL BE WITHHELD FROM THE AMOUNT DUE TO THE CUSTOMER.

RETURN SHIPPING IS AT CUSTOMER’S EXPENSE; FEES STATED BELOW APPLY:

Spain €10
EU Country €15
REST OF THE WORLD €25

EXCISE DUTIES, IF ANY, ARE AT CUSTOMER’S EXPENSE AND WILL BE DEDUCTED FROM THE REFUND DUE.